q788 Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and q788 ("q788", "we", "us", "our") governing your use of the q788 website located at q788.app and all associated services, platforms, and features, including but not limited to casino games, sports betting, live dealer games, slots, and video poker (collectively, the "Services").

By accessing or using the q788 platform — including by creating an account, making a deposit, or placing any wager — you confirm that you have read, understood, and unconditionally accept these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the q788 platform and close your account.

These Terms are supplemented by q788's Privacy Policy, Responsible Gaming Policy, and individual promotional terms, all of which are incorporated herein by reference. In the event of any conflict between these Terms and any supplementary document, these Terms shall prevail unless the supplementary document expressly states otherwise.

q788 reserves the right to modify these Terms at any time. Where material changes are made, q788 will provide notice via the platform or by email to registered users. Continued use of the Services following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Use of the q788 platform is strictly limited to individuals who satisfy all of the following eligibility requirements:

• You must be at least 18 years of age. q788 does not permit access to or use of its Services by any person under the age of 18, regardless of any applicable local legal gambling age;
• You must be accessing the Services from a jurisdiction in which online gambling is not prohibited. You are solely responsible for determining the lawfulness of your participation in online gambling under the laws of your jurisdiction;
• You must not be self-excluded from q788 or any affiliated platform, or subject to any other restriction that would prohibit your participation;
• You must be acting on your own behalf and not as an agent, representative, or on behalf of any third party;
• You must not be an employee, contractor, director, officer, or agent of q788, or an immediate family member of such person.

q788 may request, at any time and without prior notice, documentary proof of identity and age verification ("KYC documentation") from any user. Acceptable documentation includes government-issued photo identification (such as a Pakistani CNIC, passport, or driver's licence) and, where required, proof of address and proof of payment method ownership.

q788 reserves the right to suspend or terminate any account where satisfactory KYC documentation is not provided within a reasonable timeframe, and to withhold associated funds pending verification. q788 is committed to preventing underage gambling and takes all reasonable steps to verify the age of its users.

To access the full range of q788 Services, you must register for an account. Registration requires you to provide accurate, current, and complete information including your full legal name, date of birth, email address, and a valid Pakistani mobile number. You agree to maintain and promptly update your registration information to ensure it remains accurate at all times.

Each individual may hold only one (1) registered account on the q788 platform. The creation of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms. q788 reserves the right, upon discovery of duplicate accounts, to close all such accounts and forfeit any bonuses, promotional credits, or winnings associated with accounts found to be in violation of this rule.

You are solely responsible for maintaining the confidentiality and security of your q788 account credentials, including your password and any two-factor authentication codes. You must not share your login details with any third party. Any activity that occurs under your account credentials will be deemed to have been conducted by you, and you accept full responsibility for all such activity.

If you suspect unauthorised access to your q788 account, you must notify q788 customer support immediately via the platform's live chat facility. q788 will take reasonable steps to investigate and, where appropriate, secure your account. However, q788 accepts no liability for losses arising from your failure to maintain the security of your account credentials.

q788 accepts deposits and processes withdrawals in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, USDT TRC20, Skrill, and Neteller. Payment method availability may change; the current list of supported methods is displayed in the q788 Cashier at the time of transaction.

Deposits are generally credited to your q788 account within the timeframe specified for the selected payment method. q788 bears no responsibility for delays caused by third-party payment processors, including delays attributable to Pakistani banking infrastructure or mobile wallet network congestion.

Withdrawals are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal can be processed;
• Withdrawals will be processed to the same payment method used for the deposit, where technically possible;
• Minimum and maximum withdrawal amounts apply and are specified in the q788 Cashier;
• Where a bonus has been credited to your account, the associated wagering requirements must be met in full before any withdrawal of bonus-derived funds is permitted;
• q788 reserves the right to carry out additional security checks before processing withdrawals and may request supporting documentation.

All funds held in your q788 account are held for gambling purposes only. q788 account balances do not accrue interest. q788 is not a bank or financial institution and your account balance does not constitute a deposit in any financial or regulatory sense.

All casino games available on the q788 platform that use a random number generator (RNG) are certified by independent testing laboratories. The RNG systems used in q788's slot, table game, and video poker titles are designed to produce genuinely random outcomes that cannot be predicted or influenced by q788 or any third party.

Live dealer games are operated by third-party studio providers using physical equipment (cards, roulette wheels) under real-time camera supervision. q788 transmits live dealer game feeds in real time; the integrity of the physical dealing process is the responsibility of the game studio provider.

Game-specific rules, including paytables, return-to-player (RTP) percentages, and betting limits, are displayed within each game interface. It is your responsibility to familiarise yourself with the rules of any game before wagering. q788 accepts no responsibility for losses arising from misunderstanding of game rules.

In the event of a technical failure, disconnection, or system error during an active game round, the result of the affected round may be voided. Where a round cannot be completed due to a technical error, q788 will refund the applicable stake to your account balance. In the event of a dispute arising from a game outcome, q788's decision shall be final.

Sports betting markets at q788 — including PSL cricket, international cricket, UFC, football, and other events — are governed by sport-specific rules published in the sportsbook section. q788 reserves the right to void bets placed on events affected by match irregularities, incomplete fixtures, or clear pricing errors.

q788 may, at its discretion, offer promotional bonuses to new and existing users. All promotions are subject to specific terms which are published alongside each offer. By opting into any promotion, you agree to the specific terms of that promotion in addition to these general Terms.

Unless the specific terms of a promotion expressly state otherwise:

• Bonuses are subject to a wagering requirement that must be satisfied before any withdrawal of bonus-derived funds is permitted;
• Wagering requirements apply to the bonus amount, or to the sum of the deposit and bonus amount, as specified per promotion;
• Not all games contribute equally to wagering requirements — contribution percentages by game type are specified in individual promotion terms;
• Bonuses have an expiry period; unmet wagering requirements after expiry will result in forfeiture of the bonus and associated winnings;
• Each promotion is available once per person, per household, per IP address, and per payment method, unless the specific promotion terms state otherwise.

q788 reserves the right to withdraw, modify, or cancel any promotion at any time, with or without notice. q788 also reserves the right to void any bonus, and withhold associated winnings, where it has reasonable grounds to believe that a user has exploited or abused a promotional offer.

q788 is committed to promoting responsible gambling. Gambling should be an enjoyable leisure activity. q788 recognises that for a minority of players, gambling can become problematic, and we take active steps to support those who may be at risk.

The following responsible gaming tools are available to all q788 registered users:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your q788 account. Once set, limits take effect immediately and cannot be increased for 24 hours. Reductions take effect immediately.
• Session Time Reminders: You may set time-based notifications that alert you to the duration of your gaming session.
• Cooling-Off Period: You may request a temporary suspension of your q788 account for a defined period. During this period you will not be able to deposit or wager.
• Self-Exclusion: You may permanently self-exclude from the q788 platform. Self-exclusion requests will be processed promptly and your account will be closed for a minimum period as set out in q788's Responsible Gaming Policy.

All responsible gaming tools are accessible from your account settings. If you believe you have a gambling problem, or if gambling is negatively affecting your financial situation, mental health, or personal relationships, we urge you to use these tools and to seek assistance from a recognised problem gambling support service.

q788 takes no responsibility for gambling-related harm arising from your failure to utilise available responsible gaming tools, or arising from your use of the platform in violation of applicable laws in your jurisdiction.

The following conduct is strictly prohibited on the q788 platform. Violation of any of the following may result in immediate account suspension, permanent termination, and forfeiture of funds:

• Using any automated system, bot, script, or software to interact with q788 games or the platform in any manner not explicitly permitted;
• Exploiting software errors, glitches, or vulnerabilities — including but not limited to game malfunctions — for financial gain. Any winnings derived from exploiting a technical error are void;
• Engaging in any form of collusion with other players or with casino staff;
• Using fraudulent payment methods, stolen credit/debit cards, or funds derived from unlawful activity to deposit at q788;
• Money laundering or using the q788 platform in connection with any criminal activity;
• Creating multiple accounts or allowing a third party to access or operate your q788 account;
• Providing false, inaccurate, or misleading information during registration or at any subsequent point;
• Engaging in abusive, threatening, or harassing behaviour towards q788 staff or other users.

q788 cooperates fully with relevant authorities in investigations relating to fraud, money laundering, and related financial crimes. q788 reserves the right to freeze account funds and withhold withdrawals pending investigation where suspicious activity is detected.

All content on the q788 platform, including but not limited to text, graphics, logos, game interfaces, software code, and trademarks (collectively, "q788 Content"), is the property of q788 or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the q788 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, distribute, modify, reverse engineer, publicly display, or create derivative works of any q788 Content without the prior written consent of q788.

Game content made available through the q788 platform may be the intellectual property of third-party game providers. Your use of such content is governed by the terms of q788's licence from those providers and does not grant you any rights in that content beyond those described in these Terms.

To the fullest extent permitted by applicable law, q788 excludes all liability for:

• Any direct, indirect, incidental, consequential, special, or exemplary loss or damage arising from your use of, or inability to use, the q788 platform;
• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Gambling losses sustained through use of the q788 Services;
• Technical failures, server downtime, data corruption, or interruptions to the Services beyond q788's reasonable control;
• Actions or omissions of third-party payment processors, game providers, or other third parties involved in delivering the Services.

Nothing in these Terms shall operate to exclude or limit q788's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

q788's total aggregate liability to you in respect of any single claim shall not exceed the total amount deposited by you to your q788 account in the twelve (12) months preceding the event giving rise to the claim.

q788 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the q788 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

q788 uses your personal data for purposes including account management, identity verification, payment processing, fraud prevention, and the provision of customer support. q788 does not sell your personal data to third parties for their independent marketing purposes.

q788 may share your data with third parties where required to deliver the Services (such as payment processors and game providers), where required by law or regulatory obligation, or where you have provided explicit consent. Full details are set out in the q788 Privacy Policy.

q788 reserves the right to amend these Terms at any time. Where amendments are material, q788 will provide reasonable notice through the platform or by email. Your continued use of the q788 Services following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Services and close your account before the amendment's effective date.

These Terms, and any dispute or claim arising out of or in connection with these Terms or their subject matter, shall be governed by and construed in accordance with the laws applicable to q788's operating jurisdiction. You agree to submit to the non-exclusive jurisdiction of the applicable courts for the resolution of any disputes.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect.

If you have a question, concern, or complaint regarding these Terms or your q788 account, please contact our customer support team in the first instance via the live chat facility available within your q788 account. Our support team aims to respond to all queries promptly and to resolve issues at the first point of contact where possible.

For formal complaints, you may submit a written complaint to q788's designated complaints handler via the email address listed in the Contact section of the q788 website. q788 will acknowledge formal complaints within 5 business days and will provide a substantive response within 15 business days.

If your complaint is not resolved to your satisfaction through q788's internal complaints process, you may have the right to seek redress through applicable dispute resolution mechanisms in your jurisdiction. Details of any available alternative dispute resolution services will be provided upon request.

q788's contact email address for non-urgent queries and formal correspondence is displayed in plain text in the footer of the q788 website. Please do not send sensitive personal data such as payment card numbers or identification documents via email.